Shipment Notification and Delivery Time Information:

If you have recently received a shipment notification, please allow 2–5 working days for the tracking information to update. We appreciate your patience during this process.

When can you expect to receive your order? We are pleased to offer worldwide shipping options through reputable carriers such as USPS, DHL, and more. The processing, delivery time commitments, and regions we serve are outlined below:

Region	Commitment processing time	Commitment delivery time (Business Days)
North America region (excluding Mexico)	Within 24 hours	3-10 business days
Europe & UK	Within 24 hours	3-10 business days
Australia, New Zealand and other regions	Within 24 hours	3-10 business days

 

40-Day Shipping Refund Guarantee

At WakaPaw, we understand the importance of timely delivery and want to ensure your satisfaction. We are pleased to offer a 40-day shipping refund guarantee to provide you with peace of mind. If your order has not arrived at the designated destination within 40 days from the original shipping date, we will be happy to provide a full refund.

Please note that our services are not available for South Asia (except India), Western Asia, African countries, and other countries listed in the Singapore Designated Individuals and Entities.

Unclaimed Orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. lf you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@wakapaw.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at support@wakapaw.com. We value your satisfaction and are committed to providing excellent customer support.