Policies
Cancellation Policy
Plans change, we get it. Here's how to cancel or change an order before it ships.
- Free changes for 6 hoursCancel or edit your order within 6 hours of placing it.
- 10% fee after 6 hoursOnly for cancellations before your order ships. Never applies to returns.
- Already shipped?We can't cancel it. Accept the package, then start a return.
- Just email usSend your order number to support@wakapaw.com.
Cancellation Policy
Last updated: October 5, 2026
At WakaPaw, we work fast to get your order out the door. We know plans change, so here is how cancellations and order changes work.
Order Cancellation or Changes
You can cancel or modify your order within 6 hours of placing it. This helps us prepare and ship orders promptly.
For cancellations requested after 6 hours and before your order ships, a 10% cancellation fee applies. This fee does not apply to returns under our 100-day return policy.
How to Request a Cancellation or Change
Email us at support@wakapaw.com with your order number and the change you need. The sooner you contact us, the better we can help.
Shipped Orders
If your order has already shipped, we can't cancel it. Please accept the package, then contact us if you need a return. Our Refund Policy explains how returns work.